Complaints Form

Please complete this form when making a complaint against a cadastral surveyor. The Board Secretary will then respond to you as soon as possible about what happens next.



Note:
The Board can receive and investigate complaints alleging that a Licensed Cadastral Surveyor has been guilty of professional misconduct, or is not entitled to be a icensed Cadastral Surveyor. Professional misconduct has a narrow definition, and is focused primarily in relation to the conduct of cadastral surveys - cadastral survey means the determination and description of the spatial extent (including boundaries) of interests under a tenure system – section 4 Cadastral Survey Act 2002. In most cases, this means surveys that relate to property boundaries

Schedule 2 of the Cadastral Survey Act 2002 sets out the forms of misconduct which are mostly related to the conduct of a cadastral (i.e. legal) survey carried out by a licensed cadastral surveyor, or the accuracy of the survey. A copy is attached.



Matters outside the Board’s jurisdiction:

  1. The Board has no jurisdiction over matters relating to surveyors who are not Licensed Cadastral Surveyors.

  2. The Board does not become involved in, or resolve, property boundary disputes or trespass matters involving a surveyor.

  3. The Board is unable to become involved in matters of professional conduct in a general sense, including ethics and matters of contract including fees disputes or time delays. Surveyors who are members of Survey and Spatial NZ are subject to a Code of Ethics. For more information about making a complaint go to unprofessional conduct

  4. The Board does not become involved in, or resolve, property boundary disputes or trespass matters involving a Surveyor.

  5. Other Resources
    How to complain
    About Dispute Resolution

Privacy: The Board may collect personal information about individuals (including you) for the purpose of carrying out its complaints and discipline functions. The Board will hold the information securely, and will use or disclose it (regardless of its source) only for the purpose of performing its functions and in accordance with the Privacy Act 2020. If the Board collects personal information about you from any source other than yourself (for example, from the surveyor you have complained about), the Privacy Act gives you a right to seek access to, or correction of, that information in accordance with the Act.

Date

YOUR CONTACT DETAILS:

Company
name
Email
Phone
Involvement

SURVEYOR

Name of Licensed Cadastral Surveyor Search for Surveyor on CSLB website
Name of the Survey firm
Other parties

LOCATION OF COMPLAINT

Approx. date of complaint
Location
Street address
Legal description

NATURE OF COMPLAINT

A description of the issue


CSLB Complaint Form
Address: PO Box 1208 Wellington 6140

Schedule 2 of the Cadastral Survey Act 2002
Professional misconduct

A licensed cadastral surveyor is guilty of professional misconduct if the cadastral surveyor is found in any proceedings or appeal under Part 4 — s43

  1. to have been negligent in the conduct of, or failure to conduct, any cadastral survey:
  2. to have certified to the accuracy of any cadastral survey or cadastral survey dataset without having personally carried out or directed the cadastral survey and the related field operations:
  3. to have certified to the accuracy of any cadastral survey or cadastral survey dataset without having carried out sufficient checks to ensure the accuracy of the entries in any field book and the accuracy of all calculations, working plans, and other cadastral survey records that may have been made by any person employed by him or her in relation to the cadastral survey:
  4. to have certified to the accuracy of any cadastral survey carried out by the cadastral surveyor or under his or her personal direction if the operation of pegging and ground marking, and all other requirements of the cadastral survey, have not been carried out in accordance with standards set under Part 5:
  5. to have certified to the accuracy of any cadastral survey or cadastral survey dataset, knowing it to be defective:
  6. to have made any entry in any field book or other record that purports to have been derived from actual observation or measurement in the field, if in fact it has not been so derived:
  7. to have supplied to the Surveyor-General or the chief executive any erroneous information in relation to any cadastral survey, cadastral survey mark, or boundary, knowing the information to be erroneous in any material particular:
  8. to have been convicted of any offence against section 31 or section 58(b) or (c):
  9. to have failed to comply with any conditions imposed by the Board under section 39(2)(c) or (7) or the High Court on any appeal against an order under section 39:
  10. to have failed to comply with any requirement imposed under section 52:
  11. to have persistently exercised the powers of entry conferred by section 53 in an unreasonable manner:
  12. to have failed, without reasonable cause, to perform any duty imposed on licensed cadastral surveyors by standards set by rules made under section 49.